Our terms of sale.

1. Who we are

Clarity is the trading name of Anna Streather. You can contact us at hello@claritysupport.co.uk. Our trading address is Grosvenor House, 3 Chapel Street, Congleton, Cheshire, CW12 4AB.

In these terms, "we", "us", and "our" mean Clarity. "You" means the person placing an order.

2. The merchant of record

Payments for workbooks and consultations are processed by Payhip (operated by Payhip Ltd), which acts as the merchant of record for all sales made through this website. This means Payhip is the seller of record for tax purposes, processes your payment, and issues you a receipt. We supply the workbook or the consultation itself.

If you have a billing question, please contact us first at hello@claritysupport.co.uk. If you contact Payhip directly, they may refer you back to us for service-related questions.

3. What you are buying

Workbooks are digital PDF documents you download after purchase. Once delivered, they are yours to keep. You can complete them on screen or print them at home.

Bundles are collections of workbooks delivered as separate PDF files.

Consultations are scheduled one-to-one sessions, by video call or telephone, providing structured help with completing the Clarity workbooks. Session details are confirmed with you by email after your purchase is complete.

All prices on the website are in pounds sterling and include any VAT applicable at the prevailing rate. Payhip will calculate and add any applicable tax during checkout based on your location.

4. Clarity is not legal advice

Nothing supplied under these terms is legal advice. The workbooks contain general information about the family law system in England and Wales. A consultation is structured help with completing the workbooks, not advice on what to do in your case. Nothing creates a solicitor-client relationship between you and Clarity. Please read our Important Notice — Not Legal Advice for the full position.

5. Your right to cancel

For most distance contracts, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel and receive a refund. The rules differ for digital downloads and consultations:

Workbooks (digital downloads)

When you check out, you will be asked to confirm that you want the download to start immediately and that you understand you lose your right to cancel once it does. By ticking that box, you waive the 14-day cooling-off right for that purchase. This is standard for digital downloads and is required by law before we can deliver the file straight away.

Consultations

You retain the right to cancel within 14 days of booking, unless we have already delivered the session at your request within that period. If you have used part of a multi-session programme, we may deduct a pro-rata amount for what has been delivered.

6. Refunds

Our refund policy is set out in full in our Refund Policy, which forms part of these terms. In summary:

• Workbooks: refunds are at our discretion once delivered, except where the download is faulty.
• Consultations cancelled more than 48 hours before the scheduled time: full refund or rescheduling.
• Each booked session may be rescheduled once, free of charge, with at least 24 hours' notice.
• Cancellations with less than 24 hours' notice, and no-shows: the session is forfeited; refunds at our discretion.
• Companion Package sessions must be used within 12 weeks of the first session.

Nothing in this section affects your statutory rights, including your rights under the Consumer Rights Act 2015 where a workbook is faulty or not as described.

7. How you may use the workbooks

When you buy a workbook, you receive a personal, non-transferable licence to use it. You may:

• Download and store the PDF on your own devices
• Print one copy for your own use
• Make handwritten or digital notes on your copy

You may not:

• Share, copy, or distribute the workbook to anyone else (whether digitally or in print)
• Upload it to any website, public cloud folder, or AI tool
• Resell it or sublicense it
• Use it as the basis for any derivative work, course, training data, or commercial offering

The workbooks are protected by copyright owned by Clarity. We take infringement seriously. If you are a solicitor, mediator, or other professional who would like to share Clarity resources with your clients, please wait for our firm licensing offering or contact us directly.

8. Consultation terms

Format

Sessions are by video call unless otherwise agreed. Joining details, including the video link, are sent automatically with your booking confirmation.

Prerequisites

Paid sessions are anchored to the Clarity resources. A Working Session requires you to own the workbook the session is about; the Companion Package requires a Complete or Full bundle. The free Orientation Call is open to anyone.

Rescheduling and expiry

Each booked session may be rescheduled once, free of charge, with at least 24 hours' notice. Cancellations with less notice, and missed sessions, are forfeited. Companion Package sessions must be used within 12 weeks of the first session; this is stated again at purchase.

Preparation

You may be asked to complete a short pre-session questionnaire or sections of a relevant workbook before your session. Sessions work best when you have worked as far as you can on your own first.

Confidentiality

What you tell us in a consultation is treated as confidential, except where we are required by law to disclose it (for example, where there is a serious risk of harm to you or another person, including a child).

Recording

Sessions may be recorded with your express consent for your own reference. We do not record without consent.

No legal advice

As elsewhere on this site, consultations are not legal advice and create no solicitor-client relationship.

9. Acceptable use of the website

The website is provided for your personal use. You agree not to use it in any way that breaks the law, infringes anyone’s rights, attempts to gain unauthorised access to any part of it, or interferes with its operation.

10. Our liability to you

We do not exclude or limit our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of your statutory rights under the Consumer Rights Act 2015; or
• anything else that cannot be excluded or limited under English law.

Subject to the above:

• Our total liability to you for all claims arising out of or in connection with these terms or your use of any Clarity product or service is limited to the total price you have paid us in the 12 months before the claim arose.
• We are not liable for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss.
• We are not liable for any decision, action, or inaction you take in reliance on any workbook, consultation, or other Clarity material — see our Important Notice — Not Legal Advice.

Nothing in this section gives any consumer fewer rights than they would have under the Consumer Rights Act 2015.

11. Things outside our control

We are not liable to you for any failure or delay caused by something outside our reasonable control, including but not limited to internet outages, payment processor downtime, illness, bereavement, natural events, or government action.

12. Privacy

We handle your personal information in accordance with our Privacy Notice, which forms part of these terms.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your purchase is the one published on the date you placed your order. Material changes will be highlighted on this page with a new "last updated" date.

14. Complaints

If something has gone wrong, please email hello@claritysupport.co.uk in the first instance. We aim to respond within five working days. If we cannot resolve matters between us, you have the right to refer the matter to an Alternative Dispute Resolution provider; we are not currently a member of an ADR scheme.

15. Governing law and jurisdiction

These terms and any non-contractual obligation arising out of them are governed by English law. Any dispute between us will be subject to the non-exclusive jurisdiction of the courts of England and Wales.